Sunset Coast Beach Toys product policy:
1) There is no minimum order.
2) Returns: Sunset Coast Beach Toys accepts returns only within 30 days after shipment. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip to be eligible for credit. All returns that are eligible for credit are subject to a 20% restocking fee.
3) Shipping Damage: Sunset Coast Beach Toys will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
- For items shipped via "non-freight" service such as DHL, FedEx, UPS, etc...
- The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL or FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
- After DHL, FedEx or UPS picks up the damaged shipment notify Sunset Coast Beach Toys of the situation via the Ticket System . Include the Sunset Coast Beach Toys invoice/receipt number and your purchase order number as well as a description of the damage.
- Sunset Coast Beach Toys will replace the shipment at no additional cost to the vendor after Sunset Coast Beach Toys has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
- For items shipped via freight service such as FedEx Freight, Watkins, etc...
- The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
- The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
- 3. Sunset Coast Beach Toys will replace the item at no additional cost after Sunset Coast Beach Toys has verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more
- Sunset Coast Beach Toys will not cover a shipping damage return and/or replacement if proper procedure isn't followed.